Cancellation Policy

Please give Ali at least 48 hours’ notice if you need to cancel or reschedule your appointment.

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If less than 24 hours’ notice is given, or if you simply don’t turn up, a 50% cancellation fee will apply and an invoice will be sent to you.

 

This helps cover the time that was reserved just for you.

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Why?

• Your appointment time is reserved specifically for you.

• Late cancellations make it difficult to offer that time to someone else who may really need it, and therefore the business loses out on income.

 

Wondering whether you need to come to your scheduled follow up or push it back?

Everyone is different, and life happens which means you may not have had as much chance to do your physio homework! You might be feeling worse from the exercises. You might be feeling much better. If you think physio isn’t working for you, that is also completely acceptable.

If you’re not sure, reach out. Send Ali a text/whatsapp/email.

Ali’s number one priority is helping you find the best management plan that works for you, and she can help advise with your next steps.

 

Running late?
Please call 07421 198752 or reply to the confirmation text!

We will always do her best to fit you in, but your session time may need to be shortened. Ali doesn’t need anymore excuses to run late and rush around doing her admin!

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Feeling unwell?
Give Ali a call and we’ll sort something out—we are all human and your health comes first.

 

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Thank you for helping Ali to keep the clinic running smoothly and for respecting her small business.